At Lumosie, we are committed to delivering your pet essentials quickly and reliably. We work with a network of fulfillment partners and warehouses, including fulfillment facilities in the United States, to ensure efficient order processing and delivery.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that processing times may be extended during holidays, peak seasons, or promotional events.
Shipping Rates
Free Shipping
We offer FREE Standard Shipping on all orders over $59 USD.
Standard Shipping Fee
For orders below $59 USD, a flat shipping fee of $8 USD per order will apply.
Estimated Delivery Times
United States
- Processing Time: 1–3 Business Days
- Shipping Time: 6–14 Business Days
European Union Countries
- Processing Time: 1–3 Business Days
- Shipping Time: Up to 14 Business Days
Australia
- Processing Time: 1–3 Business Days
- Shipping Time: Approximately 10 Business Days
Other International Destinations
Delivery times vary depending on the destination and local carrier services. Estimated delivery dates will be provided whenever available.
Order Tracking
All eligible orders include tracking information.
Once your order ships, you will receive a tracking number via email that can be used to monitor the delivery status of your package.
Delays and Exceptions
While we strive to meet the estimated delivery times above, occasional delays may occur due to:
- Customs inspections
- Weather conditions
- Carrier disruptions
- Peak holiday periods
- Unexpected logistics issues
Lumosie is not responsible for delays caused by third-party shipping carriers, customs authorities, or events beyond our control.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing an order.
Lumosie is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.
Need Help?
Need Help?
If you have any questions regarding shipping, delivery status, or order tracking, our support team is here to help.
Email: support@lumosie.com
We typically respond within 24 business hours.
For information regarding returns and refunds, please visit our Return & Refund Policy page.
To learn how we collect and protect your information, please review our Privacy Policy.
