Thank you for shopping with us! Below you’ll find everything you need to know about our shipping rates, delivery times, and fulfillment processes.
1. Shipping Rates & Delivery Estimates
We offer Free Shipping on all orders over $65! For orders under $65, shipping costs are calculated at checkout based on your exact delivery location.
| Destination | Delivery Time | Shipping Fee (Orders $65+) | Shipping Fee (Orders Under $65) |
| United States | 5 – 7 business days | FREE | Calculated at checkout |
| International (Outside US) | 7 – 14 business days* | FREE | Calculated at checkout |
*International delivery times may vary depending on local customs clearance and regional postal services.
2. Processing & Handling Time
- All orders are processed and packed within 1 – 3 business days (excluding weekends and major holidays).
- Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow its journey.
3. International Customs, Taxes & Duties
- For orders outside the US, international shipments may be subject to import taxes, customs duties, or fees imposed by your destination country.
- These additional charges are the customer’s responsibility.
4. Tracking Your Order
Once your order leaves our facility, you can track it via the link provided in your shipping confirmation email. Please allow up to 24 – 48 hours for tracking updates to populate.
5. Need Help?
If you have any questions or haven’t received your shipment within the estimated timeframe, please reach out to our support team at hell@lumosie.com