We’d Love to Hear From You
At Lumosie, we’re passionate about helping pets and their humans enjoy everyday moments together. Whether you have a question about an order, need help choosing the right product, or simply want to share a photo of your furry friend, we’re here to help.
Leave us a message
📧 Email: support@lumosie.com
⏱️ Response Time: Within 24 business hours
Our support team is available Monday through Sunday and will do our best to respond as quickly as possible.
How Can We Help?
Feel free to contact us regarding:
- Order status and tracking
- Shipping and delivery questions
- Returns and refunds
- Product recommendations
- Size and fit guidance
- General inquiries
Simply send us an email and we’ll get back to you as soon as possible.
Before Contacting Us
You may find answers to common questions on the following pages:
Order Support
To help us assist you faster, please include the following information when contacting us about an order:
- Order Number
- Full Name
- Email Address Used for the Order
- Brief Description of Your Request
Our Commitment
At Lumosie, customer satisfaction is our priority. We are committed to providing quality products, reliable support, and a smooth shopping experience for pet lovers around the world.
Thank you for choosing Lumosie. We look forward to helping you and your pets.
